The Mary Kay® Satisfaction Guarantee

Mary Kay Ltd. stands behind its products sold by Mary Kay Independent Beauty Consultants. If for any reason you are not completely satisfied with any Mary Kay® product, it will be replaced without charge, exchanged or the full purchase price refunded following its return to your authorised Mary Kay® Independent Beauty Consultant or, if she is no longer active, to the Company with proof of purchase.

You can find your Independent Beauty Consultant's contact information on the:
Inactive Mary Kay Independent Beauty Consultant?
If your Independent Beauty Consultant is no longer active in her Mary Kay® business or you are unable to reach her, your product can be returned to the Company with proof of purchase. Please contact the Customer Services Department by calling for instructions on how to obtain an exchange or refund:

Mary Kay Cosmetics (UK) Ltd.
Tel: +44 207 380 8200

Customer satisfaction in action:

According to a Product Relationship and Gap Research: Customer Satisfaction Survey*:

*Results are based on a representative sample of consumers of Mary Kay® products.